New Orleans ran Carbyne AI on some 911 calls for three years without informing callers

The city outsourced part of 911 to a vendor's model and forgot to mention it for three years.

For three years, New Orleans deployed an AI system to triage certain 911 calls—mainly duplicate reports near logged car accidents—without informing callers. The AI, provided by Carbyne, aimed to reduce dispatcher workload but raised concerns over transparency, potential misrouting, and lack of oversight in critical emergency response.

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