wire / 2026-10-20-b5c6
Royal Bank of Canada Considers Blocking Meta's Muse AI Over Data Privacy Concerns
RBC is weighing whether Meta's agent should see its customers' finances. The customers were not the ones offering.
The facts
The Royal Bank of Canada is considering blocking Meta's Muse AI agent from accessing customer financial data due to concerns about unauthorized data access, fraudulent consent, and privacy risks. The bank's CEO highlighted the need to balance customer convenience with security, as AI agents increasingly handle sensitive financial transactions.